Terms of Service

1. Service Description

Simple Business Bots ("SBB", "we", "us") provides AI-powered chatbot software as a service. We build and host custom chat assistants that answer questions based on your business information. Features vary by subscription plan (Basic, Growth, Premium) — see our pricing page for the current feature comparison.

2. Acceptance of Terms

By subscribing to or using our service, you agree to these Terms of Service. If you do not agree, do not use the service. We may update these terms from time to time — continued use after changes constitutes acceptance.

3. AI-Generated Responses

Our chatbots use artificial intelligence (OpenAI) to generate responses. Your bot is constrained to answer from the business information you provide — your website content, uploaded documents, and knowledge base. It does not browse the internet or answer from general knowledge. However, you acknowledge that:

• AI-generated responses may occasionally misinterpret, omit, or inaccurately represent your business information.
• Responses are not professional advice — they are informational only.
• You are responsible for reviewing and maintaining the accuracy of your bot's knowledge base.
• We do not guarantee that responses will be correct, complete, or suitable for any particular purpose.

4. Acceptable Use

You agree not to use the service to:

• Provide medical diagnoses, legal counsel, or regulated financial advice to your customers.
• Engage in any unlawful, deceptive, or harmful activity.
• Misrepresent AI-generated responses as human-written professional advice.

5. Your Responsibilities

You are responsible for:

• The accuracy of the business information you provide during onboarding.
• Keeping your bot's knowledge base current via the dashboard.
• Ensuring the chatbot's use on your website complies with applicable laws.
• Maintaining the confidentiality of your dashboard PIN and notifying us promptly if you suspect unauthorized access to your account.
• Authorizing and managing third-party integrations you connect (CRM, email marketing, calendar, etc.), including responsibility for the data shared with those services.

6. Prohibited Activities

You agree not to:

• Attempt to reverse-engineer, decompile, or extract source code from the SBB platform or widget.
• Use automated tools to scrape, collect, or harvest data from the service beyond normal dashboard use.
• Impersonate another business or misrepresent your identity when using the service.
• Upload content that is unlawful, defamatory, or infringes on the rights of others.
• Intentionally prompt the chatbot to produce harmful, abusive, or misleading content. Abusive interactions may result in suspension or termination of your account.

7. AI Disclosure

Our chatbots are powered by artificial intelligence. Website visitors interacting with a chatbot powered by SBB are communicating with an AI system, not a human. Each chatbot widget displays a disclaimer identifying it as an AI assistant. If you enable the live chat feature, messages from human operators are clearly labeled to distinguish them from AI-generated responses.

8. Disclaimer of Warranties

While we strive to provide reliable, accurate service, the service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or free of harmful components, or that AI-generated responses will be accurate or complete.

9. Limitation of Liability

To the maximum extent permitted by law, SBB shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of revenue or business opportunities resulting from chatbot responses.
• Inaccurate or incomplete AI-generated answers provided to your customers.
• Missed or delayed lead notifications.
• Decisions made by you or your customers based on chatbot responses.

Our total liability for any claim arising from the service shall not exceed the amount you paid us in the three (3) months preceding the claim.

10. Service Availability

We strive for high availability but do not guarantee uninterrupted service. The service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We are not liable for any losses resulting from service downtime.

11. Modification of Service

We reserve the right to modify, update, or discontinue any feature of the service at any time without prior notice. This includes changes to AI models, dashboard functionality, integrations, and plan features. We will make reasonable efforts to communicate significant changes via email or dashboard notifications.

12. Payment and Billing

Subscriptions are billed monthly through Stripe. You authorize recurring charges to your payment method. You may change plans or cancel at any time through the Stripe Customer Portal accessible from your dashboard. No refunds are provided for partial billing periods.

Your subscription pricing is locked at the rate in effect at the time of purchase and will not increase for the duration of your continuous subscription. If you cancel and later re-subscribe, the pricing in effect at the time of re-subscription will apply.

13. Cancellation and Data Deletion

You may cancel your subscription at any time. Upon cancellation:

• Your chatbot stops functioning at the end of the current billing period.
• Your configuration data is retained for 30 days in case you resubscribe.
• After 30 days, your configuration is permanently deleted.

14. Intellectual Property & Content License

You retain ownership of your business content (FAQ text, documents, website content). By providing business content to SBB, you grant us a non-exclusive, worldwide, royalty-free license to use, process, store, transform, and transmit that content solely for the purpose of operating the service — including generating AI responses, creating embeddings, and transmitting content to our AI provider (currently OpenAI). This license terminates when your content is deleted following cancellation.

We retain ownership of the SBB platform, software, and any generated system prompts or configurations. The chatbot widget code is licensed for use on your website(s) during your active subscription.

15. Indemnification

You agree to indemnify and hold SBB harmless from any claims, damages, or expenses arising from your use of the service, your business content, or your violation of these terms.

16. Severability

If any provision of these terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

17. Governing Law

These terms are governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any disputes arising under these terms shall be resolved in the state or federal courts located in North Carolina.

18. Contact

For questions about these terms, contact us at [email protected].